ba991's Privacy Policy

2 Information We Collect

ba991 collects various types of information to operate and improve its services. We may collect the information described below:

2.1 Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth and age verification details
• National ID number or passport number
• Current address
• Mobile number and email address
• Username and password (stored in encrypted form)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for deposits or withdrawals)
• Transaction history and amounts
• Visa or Mastercard details (where applicable)

2.3 Technical and Usage Information

• IP address and device identifier
• Browser type and operating system
• Time, date, and duration of site visits
• Pages visited and game play history
• Information obtained from cookies and tracking technologies

2.4 Communication Information

When you contact our customer service, we collect and store the details of that conversation and a description of the issue. This helps us improve the quality of our service in the future.

3 How We Use Your Information

ba991 uses your personal information only for the following legitimate purposes:

3.1 Account Management and Identity Verification

We use your identity-related information to create, maintain, and secure your account. Age verification and identity confirmation as part of the KYC process are mandatory steps for us.

3.2 Processing Financial Transactions

Financial information is used to process your deposits and withdrawals smoothly, maintain transaction history, and ensure anti-money laundering compliance.

3.3 Service Improvement and Personalization

By analyzing your usage patterns, ba991 prepares more relevant games, bonus offers, and promotional benefits for you. Personal identity is not revealed in this process.

3.4 Security and Fraud Prevention

Technical information is used to prevent unauthorized access to accounts, fraud, and cyberattacks. When suspicious activity is detected, we take immediate action.

3.5 Fulfilling Legal Obligations

It is our legal obligation to retain certain information and disclose it when required in order to comply with applicable laws, regulations, and directives from regulatory authorities.

3.6 Communication and Support

Contact information is used to communicate with you directly, send important notices, and improve the quality of customer service.

4 Cookies and Tracking Technologies

ba991's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that make your next visit easier and more personalized.

4.1 Essential Cookies

These cookies are essential for the core functionality of the website. They are used to maintain login sessions, ensure security, and remember your preferences. Disabling these cookies may prevent the site from working properly.

4.2 Analytical Cookies

These cookies collect information to help us understand how users are using our site. This information is analyzed in aggregate form and no personal identity is revealed.

4.3 Cookie Controls

You can limit or disable cookie access at any time from your browser settings. Keep in mind, however, that disabling some cookies may make certain site features unavailable.

5 Data Retention and Deletion

ba991 retains your personal information only for as long as necessary and as permitted by law.

5.1 Retention Period

• Active account data: retained for the full duration that the account remains active.
• Financial transaction records: retained for a specified period as required by legal obligation.
• After account closure: retained securely for a specified period in accordance with applicable regulations.
• Technical logs: generally retained for a limited period.

5.2 Data Deletion Requests

After your account is closed and once the period of legal obligation has ended, you may request that your personal information be deleted. However, some information may be required by law to be retained.

6 Disclosure of Information to Third Parties

ba991 does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, information may be disclosed in the following limited circumstances:

6.1 Payment Processing Service Providers

Relevant financial information is shared with the respective payment providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These providers manage information according to their own privacy policies.

6.2 Game Software Providers

Technical game-related information (such as gameplay data) may be shared with our partner game providers. Personal identity information is not disclosed in this context.

6.3 Law Enforcement Authorities

We may disclose necessary information to the relevant authorities to fulfill legal obligations, comply with court orders, or follow government directives. Such disclosures are always conducted within the framework of the law.

6.4 Corporate Changes

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. In such a situation, we will notify you in advance.

7 Data Protection and Security Measures

ba991 employs industry-standard technical and organizational security measures to keep your personal and financial information secure.

7.1 SSL Encryption

All data transmitted on our website is secured through SSL (Secure Socket Layer) encryption. This ensures that no third party can read or alter information exchanged between your browser and our servers.

7.2 Data Encryption

Stored sensitive information, particularly passwords and financial data, is protected by strong encryption algorithms. Passwords are never stored as plain text.

7.3 Access Controls

Among our internal staff, only those who need access to fulfill their responsibilities are permitted limited access to user information. All access is logged and regularly audited.

7.4 Security Audits

Our security measures are regularly reviewed and updated. Third-party security experts regularly audit our systems.

7.5 User Responsibilities

You also have certain responsibilities to help keep your account secure:

• Use a strong and unique password.
• Do not share your login details with anyone.
• Avoid logging in on public or shared devices.
• If you notice any suspicious activity on your account, inform us immediately.

8 Your Rights Regarding Your Information

As a ba991 user, you have certain important rights over your own personal information:

8.1 Right to Access

You have the right to know what information we hold about you. Through a written request, you can obtain a copy of the information stored about you.

8.2 Right to Rectification

If any information stored about you is incorrect or incomplete, you may request that it be corrected. Contact our customer service and we will make the correction as quickly as possible.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may be required by law to be retained by us.

8.4 Right to Object to Processing

You have the right to object to your information being used for marketing purposes. Upon receiving this request, we will stop marketing communications.

8.5 How to Exercise Your Rights

To exercise any of the rights described above, send an email to [email protected]. After receiving your request, we will respond within a reasonable time.

9 Protection of Minors

ba991 is a platform operated exclusively for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

Age verification during the registration process is a mandatory step for us. If we become aware that a person under the age of 21 has created an account, that account and all associated information will be deleted immediately.

10 Changes to the Privacy Policy

ba991 may update this Privacy Policy at any time due to business changes, legal obligations, or technological improvements.

10.1 Notice of Changes

If there are significant changes to the Privacy Policy, we will inform you in the following ways:

• By updating the "Last Updated" date at the top of this page.
• By sending a notice to your registered email.
• Through a notification when you log in to the platform.

10.2 Continued Consent

If you continue to use the platform after the updated policy is published, you will be considered to have agreed to the new policy. Please review this page regularly.

11 Contact & Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please do not hesitate to contact us.

To reach our data protection team, send an email to [email protected]. You can also speak directly in Bengali through our 24/7 live chat support.

We take every complaint seriously and are committed to resolving it as quickly as possible. Your trust and satisfaction are our highest priority.