ba991 Terms and Conditions

1   Introduction and Acceptance

ba991 ("we", "platform", "website") is an online gaming and betting service provider. This website operates under the domain ba991.cam. By accessing this platform, creating an account, or using any of our services, you are considered to have fully agreed to these terms and conditions. If you do not agree with any part of these terms, please do not use our platform.

ba991 reserves the right to change, revise, or update these terms and conditions at any time. Continued use of the platform after any changes means you have accepted the updated terms. We therefore recommend reviewing this page regularly.

2   Eligibility and Age Verification

To open an account on ba991 and enjoy the platform's services, the following conditions must be met:

• You must be at least 21 years of age.
• You may operate only one account, in your own name and for yourself.
• Online gaming services must be legally permitted in the country or region from which you are accessing the platform.
• You are of sound mind and are using this service of your own free will.

ba991 may request government-issued identification (national ID card, passport, or driving licence) at any time for age and identity verification. Deposit and withdrawal facilities may be temporarily suspended until verification is complete.

3   Account Registration and Security

When registering on ba991, you must provide accurate, complete, and up-to-date information. Providing false or misleading information may result in permanent account closure and forfeiture of deposited funds.

• Each user may operate only one account. Creating multiple accounts under the same identity is strictly prohibited.
• Keep your login credentials (username and password) confidential and do not share them with anyone.
• If you notice any unauthorised access or suspicious activity on your account, notify our support team immediately.
• The account holder is fully responsible for all activity carried out on their account.
• If you forget your password, use the "Password Reset" feature or contact support.

4   Deposit and Withdrawal Policy

The following rules apply to financial transactions on ba991. We accept deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.

• Minimum deposit: ৳100 (per payment method).
• Minimum withdrawal: ৳800.
• Withdrawal processing time: Generally within 30 minutes to 3 hours.
• All financial transactions are conducted in Bangladeshi Taka (BDT / ৳).
• The payment account used for deposits must be registered in your own name.
• Transactions through third-party accounts or via another person are prohibited.
• Account verification (KYC) may be required before withdrawals can be processed.
• Wagering requirements must be met for any withdrawal linked to a bonus.

5   Bonus and Promotion Terms

ba991 offers various bonuses and promotional offers to its registered members. Please read the following terms carefully to make use of these offers.

• Welcome Bonus: 120% bonus on the first deposit up to ৳5,000. A 20x wagering requirement applies to this bonus.
• Bonuses may only be used on eligible games — this will be stated in the terms of the specific promotion.
• Winnings earned from a bonus cannot be withdrawn until the wagering requirement has been met.
• A user may not claim the same bonus more than once.
• If fraud or the use of multiple accounts is found in connection with claiming a bonus, the relevant bonus and winnings will be cancelled.
• ba991 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• The detailed terms of the VIP programme are published separately and form part of the main terms and conditions.

6   Gaming Rules

All games available on ba991 — live casino, slots, sports betting, fishing games, and more — are governed by the following general rules:

• Each game has its own specific rules, which are displayed in the game interface.
• ba991 is not obliged to provide compensation if a game is interrupted due to a technical fault, but will attempt to provide a reasonable resolution.
• Game outcomes are determined entirely by a random number generator (RNG). No manipulation is possible.
• Attempting to manipulate the system using ba991 game software or any other tool is strictly prohibited.
• For sports betting, odds are set at ba991's sole discretion and are subject to change at any time.

7   Prohibited Activities

The following activities are strictly prohibited on the ba991 platform:

• Money laundering or conducting any illegal financial activity.
• Creating multiple accounts to claim bonus benefits ("bonus abuse").
• Using automated bots, scripts, or software to play games.
• Unauthorised access to other users' accounts or attempting to hack them.
• Attempting to breach the platform's security systems.
• Gambling with funds belonging to a third party.
• Operating an account on behalf of a minor.
• Threatening or harassing fellow players or staff.

8   Privacy and Data Security

ba991 treats the protection of your personal information as its highest priority. The platform uses SSL encryption technology to keep your financial and personal data secure.

• Your information will not be sold or used commercially by any third party.
• Information may be disclosed for legal reasons or at the request of a regulatory authority.
• You can find full details of how your personal information is collected and used on our Privacy Policy page.
• Information about cookies and tracking is also covered in the Privacy Policy.

9   Responsible Gaming Policy

ba991 is firmly committed to responsible gaming. We want every experience on our platform to be enjoyable and safe.

• You can set daily, weekly, or monthly deposit limits on your account.
• You can take a "self-exclusion" or a break for a set period if needed.
• If you notice signs of gambling addiction, contact our support team immediately.
• To learn more about responsible gaming, please read our Responsible Gaming page.
• Never bet beyond your means and do not chase losses.

10   Limitation of Liability

ba991 strives to provide reliable service within reasonable limits, but the platform's liability is limited in the following areas:

• Game losses due to internet disconnection or device issues.
• Technical faults on the part of third-party service providers.
• Account security breaches resulting from the user's own negligence.
• Force majeure events — natural disasters, government restrictions, or pandemics.
• Temporary service interruptions during software updates.

ba991 will never be liable for losses exceeding your actual deposited amount. All gaming activity is conducted entirely at the user's own risk.

11   Account Suspension and Closure Policy

ba991 reserves the right to suspend or permanently close an account without notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• Suspicion of fraud, deception, or money laundering.
• Operating multiple accounts or abusing bonuses.
• Failure of age verification or provision of false information.
• No account activity for an extended period (more than 12 months).

If an account is closed, the available balance will be returned, but bonus funds or winnings deemed suspicious will not be paid out. If you wish to close your account yourself, please contact the support team.

12   Contact and Dispute Resolution

If you have any questions, complaints, or disputes regarding these terms and conditions, please contact our support team. We aim to resolve all disputes fairly and promptly.

• Live Chat: Direct support in Bengali available 24/7.
• Email: [email protected]
• You will receive an initial response within 72 hours of submitting a complaint.
• Complex matters may take longer to resolve — in such cases, we will keep you updated.

Any legal matters relating to these terms will be governed by the laws applicable to the platform's jurisdiction.